ICCWIN Customer Service

Email is a versatile way to get in touch with absolutely any problem related to playing ICCWIN BD. If you have a question or something prevents you from playing, email [email protected]

Depending on the workload of the helpdesk, it may take anywhere from a few hours to a day for your question to be answered. But you’ll get an answer anyway. And to speed up the process and make our job easier, follow a few simple tips:

• When you send an email, do not leave the subject line blank. Specify exactly what it is that you are concerned about. Just a few words are enough to help our specialists quickly understand what they have to deal with;
• It is not necessary to send several letters dedicated to one issue. Only one discussion thread should be created for a single issue. Otherwise, different specialists dealing with your issue may not act together and this will create problems;
• Do not attempt to reply to emails containing advertising information. You will get no help here;
• Use one letter to describe your problem in as much detail as possible. If necessary, attach screenshots;
• Don’t be rude to the ICCWIN support team, don’t give in to negative emotions and remain polite no matter what.

Also, if you are emailing directly from your inbox, use the email address you provided when you registered your account. That way we can get all the information we need to resolve the issue faster.

If you don’t want to wait for the ICCWIN support team to respond by email, and you need to solve your problem as quickly as possible, use the online chat. You can also get a quick consultation on your questions here. Just open the chat, write us a message and wait for an operator to reply to you.